Turnover Intentions of Front Line Employees: A Case of the Banking Sector


  • Nida Kamal Bahria Business School, Bahria University, Islamabad, Pakistan
  • Saman Javed Bahria Business School, Bahria University, Islamabad, Pakistan
  • Hina Samdani Bahria Business School, Bahria University, Islamabad, Pakistan
  • Zahra Saleem Bahria Business School, Bahria University, Islamabad, Pakistan
  • Salma Atif Bahria Business School, Bahria University, Islamabad, Pakistan




Spillover of conflict from work to family and vice-versa is a grave concern for today’s organizations and workforce. This research aims to conduct an empirical investigation into the increase in the turnover intentions due to Work-Family and Family-Work Conflict particularly in the banking sector of Pakistan. The study hypothesizes that work-family conflict and family-work conflict leads to higher turnover intentions among frontline banking employees. Moreover, job stress acts as a mediator between the two. For model testing, data was gathered from 260 frontline banking workers operating in Islamabad. Self-administered surveys were employed as the data collection tool. Statistical analysis was conducted using the SPSS software. Results revealed that both work-family and family-work conflicts, invoke the feelings of dissatisfaction among employees, thereby elevating their stress levels. This eventually increases their turnover intentions. The study makes theoretical contribution in the respective fields and also offers directions for future research.



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How to Cite

Kamal, N., Javed, S., Samdani, H., Saleem, Z., & Atif, S. (2021). Turnover Intentions of Front Line Employees: A Case of the Banking Sector. VFAST Transactions on Education and Social Sciences, 9(4), 76–82. https://doi.org/10.21015/vtess.v9i4.760