QUALITY CULTURE IN HIGHER EDUCATION INSTITUTES: PERSPECTIVE OF DIFFERENT STAKEHOLDERS

Abstract

Quality assurance and accreditation have become an essential part of higher education quality management all over the world. To ensure sustainable high quality education, it is essential to develop an internal quality culture in Higher Education Institutes (HEIs). The main objective of this study is to establish existence/non-existence of quality culture by using Internal Quality Culture (IQC) framework. The study will also identify the main impediments in the prevailing organizational culture of a HEI. The framework highlights four dimensions of IQC; Planning, Support, Execution and Assessment. Different indicators for these quality culture dimensions are analyzed by comparing the perspectives of three main stakeholders i.e. faculty, students and management. The results indicate that successful development of quality culture requires commitment and active collaboration of all the stakeholders. Moreover, the changing and conflicting requirements of the stakeholders influence the quality improvements efforts.